Customer satisfaction
At Home Appliance we are aware that you our customers are valuable to us. Giving a good service and been flexible to meet everyone's needs is very important. Supplying an appliance repair service with flexible bookings as well as been able to offer new or quality reconditioned appliances in the event that your one is beyond repair is just one added extra that has been put in place as part of our service.
Plenty of training and experience has enabled us to to give you the confidence from the initial contact to the repair or delivery and installation of an appliance. A clear explanation of the work needed in order to complete a repair is given leaving you to decide if you want to go ahead with that repair or to replace the appliance.
Here are several ways in that Home Appliance has learnt from customers in the past or people who have enquired about a repair with us but declined. We have changed making Improvements to our service to benefit you.
Evenings and weekend bookings
delivering and installing replacement appliances
flexible ways to make payments
same day service/next day service
contact with us by phone/email/text/contact form
The main questions we often get asked when people first make contact with us is listed
below. we have learnt from those questions and try hard to meet everyone's needs. although some expectations have to be compromised. every effort is made to meet satisfaction.
is there a call out charge
how soon can you make a booking
how much would the repair be
can you get to us on a specific time
There are two people working under Home Appliance now, that helps with offering more skills and more flexibility. when delivering and installing appliance, two people are beneficial with transporting the appliances into your home. more dates and times are available for bookings and waiting times reduced. We also keep the area of service at a manageable size too.
When your appliance breaks down the first thing many people do is search for an appliance company who will answer the call or reply to a text or email as soon as possible. In most cases we can get to you within the same day of the call failing that first thing on the next day, even if it is on a weekend. Again thats the benefits of having two service engineers available.
Many spares are stocked enabling a first time repair and research is done on your appliance regarding any technical faults involving fault codes. We also use three different appliance spares supplier to ensure that your part can be sourced for the repair.
No one is perfect, and on the occasions our customers feel let down that is a learning lesson for us. We care and work out how we can provide a better service. A survey is available for previous customers as well as people who have had appliance repairs in the past by other companies.
By taking part in the survey it will enable us to improve and once completed you will receive a £10 off voucher for any repair or new appliance supplied and delivered by us.
Go across to this link to fill out the survey, it should take no more than five minutes to complete.
