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Home Appliance Terms and Conditions
By Booking an Appliance repair with a Home Appliance Engineer you agree to our terms and conditions. Also added is a guide as to what to expect when booking a repair with us. If you need to have anything clarified before booking message me direct on 07544943594.
The customer agrees to pay all call out/inspection charges and repair costs directly at the end of our visit , not a week later ect. Please ensure you have adequate money available at the day of the visit.
Cash, card payment or bank transfer is all accepted.
Abuse to any staff or workers is not tolerated in the slightest, any offence will result in the immediate
suspension of all work – any fees paid will be non returnable – any fees owed will be charged, including
any recovery costs.
If you are unhappy about the service received and you wish to make a formal compliant then email us to info@home-appliance-essex.com
we will take all complaints seriously and will respond withing 7 working days. You will be assigned an independent service engineer and your complaint will be handled by them. Please add your service engineers name and a copy of the invoice to progress your inquiry and that information will be allocated.
If parts need to be ordered a deposit to cover these costs will be required.
Whilst every care is taken we cannot be held responsible for accidental damage to flooring, glass, Lino and wood flooring, and/or damage cause by water leaks.
All repairs will require full and easy access to the appliance (e.g. able to be moved from under a work surface without damaging the surrounding facia). If your appliance cannot be easily accessed to facilitate the repair we reserve the right to abort the repair with call out / administration charge of £50.00.
Parking that gives reasonable access to your property must be provided for the engineer. If the parking is pay and display or permit controlled, it is your responsibility to arrange for the engineer to park free of charge for the duration of his visit.
We repair a wide range of kitchen appliances, but the manufacturer, appliance type, model and age will have a major influence on whether we can promptly obtain replacement part(s) and ultimately complete the repair. It should also be noted that once a specific appliance is no longer made the manufacturer will only retain replacement parts for a given period.
Repair charges from:
£70.00 Free-standing Appliance + parts
£80.00 Integrated Appliance + parts
If more than one fault is found and extra charge maybe made or if the appliance is beyond economical repair an inspection/call out fee will be reduced to £50.00 (private households only)
Extra charges may apply to high end appliance and extra time spent on repairs, commercial units.
Landlord Requirements:
Commercial Agents: Web Site required with business address. Contact Name
Private Landlords: 2 x Proof of address required, Bill with name and address ect, email address.
(Pre paid bank transfer call out charge maybe required)
Send T&C and price list
Terms and conditions specific to Landlords:
LATE PAYMENTS will be charged unless specified payment dates are agreed. After the agreed date late payment and non payment charges will apply – additional costs from debt recovery agency.
Summery Price Guide from:
Free standing appliance £70.00
Integrated Appliance £80.00
+ Parts/materials
Extra costs include: High end appliances. Extended time spent on repairs. Return visit – Deposit for any required parts will be needed.
Every event will be made to communicate repairs where possible.
Amending these Terms & Conditions
We reserve the right to change these terms and conditions at any time and without notice. Any such changes will take effect when posted on the website and it is your responsibility to read these terms each time you place a booking. By placing a booking you are indicating your acceptance to be bound by the latest terms and conditions.